Question 1

How is this different from a survey?

Accepted Answer

Surveys ask fixed questions and get fixed answers. Our AI interviewer has a conversation. It asks follow-up questions when something interesting comes up, just like you would. Participants give longer, more thoughtful responses because it feels like talking to someone, not filling out a form.

Question 2

Can I use this for AI customer interviews?

Accepted Answer

Yes. Teams use AI User Interviews for customer discovery, product feedback, churn research, and concept testing. Bring your own customers or prospects, share an interview link, and let the AI moderator ask your guide plus natural follow-up questions.

Question 3

What does a participant see?

Accepted Answer

A simple chat interface. They click your link, see a brief intro you've written, and start chatting. No downloads, no accounts required on their end. Most interviews take 10-15 minutes to complete. The AI moderator asks your questions conversationally, in the participant's language — no translation or setup needed.

Question 4

Can I customize what the AI asks?

Accepted Answer

Yes. You write the core questions and can add instructions for how the AI should follow up. You can also give the AI a personality or tone to match your brand. Think of it as training a junior researcher on your interview guide.

Question 5

What do I get back?

Accepted Answer

Full transcripts of every conversation, plus analytics that show patterns across responses. You can inspect source quotes behind AI themes, see which questions got the most engagement, track sentiment and drop-off, and export CSV or Markdown reports for stakeholders.

Question 6

Can participants respond in their own language?

Accepted Answer

Yes. The AI interviewer speaks the language your participant uses — whether that is English, German, French, Spanish, Japanese, or 50+ other languages. Your research guide can be in one language while participants respond in another. Transcripts and analytics stay in the language of the conversation. This is especially useful for international studies and market-entry research where your audience spans multiple countries.

Question 7

Is this replacing human researchers or real participants?

Accepted Answer

No. AI User Interviews is built around real customers, prospects, and users. The AI moderates the conversation and asks follow-up questions, but the evidence comes from human participant responses you recruited and can inspect in transcripts, source quotes, and exports.

Question 8

How much does it cost?

Accepted Answer

You can start on the Free plan with 5 active projects and 100 participants per month. Pro is $25/month for unlimited projects, 1,000 participants per month, the AI Research Assistant for chatting with interview evidence, advanced analytics, export capabilities, and priority support.

Question 9

Is my data secure?

Accepted Answer

Yes. All data is encrypted in transit and at rest. We don't train AI models on your interviews. You own your data and can delete it at any time. We can also sign a DPA if your org requires one.

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